Terms of Service

These terms form an agreement between CALLALL and the business using the service. By creating an account you accept them.

The service

CALLALL answers calls to a phone number assigned to your business, answers questions using the information you provide, and books appointments into your CALLALL calendar. The quality of the answers depends on the services, prices, hours and questions you enter.

Your account

You are responsible for the accuracy of your business information, for keeping your login secure, and for the activity of everyone you invite into your account.

Plans, minutes and billing

• Plans are billed monthly in advance and renew automatically until cancelled.
• Each plan includes a monthly allowance of answered call minutes.
• When the allowance runs out, the receptionist stops answering until you upgrade or the next billing period starts. We text you at 80% and 100% of your allowance.
• Upgrades and downgrades take effect immediately and your minute allowance changes with them.
• Fees already paid are not refundable except where required by law.

Phone numbers

Each subscription includes one receptionist phone number. Numbers are provided through our telephony partner and remain subject to their availability and rules. If your subscription ends, the number may be released. Additional numbers are available on request.

Acceptable use

You may not use CALLALL for unsolicited marketing calls or texts, for unlawful, deceptive or harassing activity, or to impersonate another business. You must follow the telephone and messaging laws that apply to you, including obtaining consent where required.

Availability

We work to keep the service running at all times but do not guarantee uninterrupted service. Telephone networks, AI providers and hosting can fail. We recommend keeping call forwarding under your control so you can turn it off at any time.

Limitation of liability

CALLALL is provided as is. To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for lost profits or missed appointments.

Cancellation

You can cancel at any time from your billing page. Your receptionist stops answering calls at the end of the cancellation, and you keep access to export your appointment history for 30 days.

Changes

We may update these terms. Material changes will be announced by email or in the dashboard before they take effect.

Contact

support@callall.io