Privacy Policy

CALLALL provides an AI phone receptionist for salons, spas and similar businesses. This policy explains what information we collect, why we collect it and the choices you have.

Information we collect

• Account information — your name, email address, mobile number, business name and business address.
• Business content — services, prices, opening hours, greeting, questions and answers you enter in your dashboard.
• Call information — caller phone number, call time and duration, a written transcript of the conversation and a short summary of the outcome.
• Appointment information — the customer name, phone number, service and time collected in order to make the booking.
• Text message records — confirmations and alerts sent to you and your customers, with delivery status.
• Billing information — subscription plan and payment status. Card details are handled by our payment processor and never stored by us.

How we use it

We use this information to answer calls on your behalf, quote your prices, check availability, create appointments, send confirmations, show you your call and text history, bill your subscription, and keep the service secure and working.

Sharing

We share information only with the providers needed to run the service: our telephony provider for calls and text messages, our AI provider to generate the receptionist's replies, our hosting and database provider, and our payment processor. We do not sell personal information.

Call monitoring and recording

Calls to a CALLALL number are transcribed so the receptionist can answer and so you can review what happened. Some US states require all parties to be informed. Salons are responsible for including a notice in their greeting where the law requires one; our default greeting text can be edited at any time in your dashboard.

Retention

Call records, transcripts and text logs are kept while your account is active and for up to 24 months afterwards, unless you ask us to delete them sooner. Appointment records are kept for your own business history.

Your choices

You can view, correct or delete your salon information from your dashboard at any time. To request deletion of your account and its call history, email us and we will action it within 30 days. Customers who receive our texts can reply STOP to stop receiving them.

Security

Data is encrypted in transit and stored with per-salon access rules, so one salon can never see another salon's calls, customers or bookings.

Children

CALLALL is a business tool and is not directed at children under 13.

Contact

Questions about this policy? Email support@callall.io.