Front Desk Scripts: 12 Questions Every Spa Caller Asks
Customer service · September 16, 2026 · 8 min read
Your team answers the same twelve questions fifty times a week. Writing the answers down once makes every caller hear the same confident reply, whether they reach a technician, the owner, or your AI receptionist. These scripts are written the way a caller wants to hear them: short, specific, and always ending with an invitation to book.
Why scripted answers book more appointments
Vague answers create doubt, and doubt ends calls. "Sometimes we take walk-ins" loses the booking; "Yes, and Saturday afternoons usually run 30 to 45 minutes — want me to hold 3 o clock instead?" keeps it.
Every answer below follows the same shape: a clear yes or no, one specific detail, then a question that moves toward a booking.
Availability and walk-ins
- Do you take walk-ins? "Yes we do. Right now the wait is about 20 minutes. I can also hold an exact time — would 2:30 work?"
- How soon can I get in? "I have 1:30 and 4:00 today. Which suits you better?"
- How long does a full set take? "About 75 minutes with gel, a little longer with design."
Prices and payment
- How much is a gel manicure? "Gel manicure is $45, and a spa pedicure with it is $50 more. Want me to book both together?"
- Do you take cards? "Yes, all major cards and tap to pay. Tips can be card or cash."
- Do you sell gift cards? "Yes, any amount. You can pick one up in the shop or we can arrange it when you arrive."
Policies that prevent no-shows
- Do you need a deposit? "For groups of four or more we take a $20 per person deposit that comes off your total."
- What if I am late? "We can hold your chair 10 minutes. After that we may need to shorten the service."
- What is your cancellation policy? "Just let us know two hours ahead and there is no charge."
Comfort questions people are shy to ask
- Do you take kids? "Yes, from age 6, and we have a booster seat."
- Where do I park? "Free lot right in front, and street parking on the side."
- Is it safe for pregnancy? "Yes, we use a ventilated room and pregnancy-safe products — tell us when you arrive."
Use the same answers everywhere
Put these in your AI receptionist so phone callers hear them instantly, on your website FAQ so Google can index them, and on a printed sheet at the desk so new staff never guess.
Frequently asked questions
- What questions do salon callers ask most?
- Price, next available time, how long the service takes, walk-in availability, parking, kids, gift cards, deposits and the cancellation policy.
- How should staff answer a price question on the phone?
- Give the exact price, add the pairing that raises the ticket, then offer a specific time slot to book.
- Can an AI receptionist use my own scripts?
- Yes. You type the answers once in your dashboard and the receptionist repeats them word for word on every call.
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